Payment Policy

Last updated: August 8, 2026

Yankee Candle uses authorized checkout providers to process supported card payments in USD.

Accepted Card Networks

Subject to issuer approval and the choices actually displayed at checkout, we accept eligible cards on these networks:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

Acceptance of every individual card is not guaranteed; issuer, region, account settings, or fraud controls may affect authorization. We do not advertise installment plans, cryptocurrency, or another method unless it is actually enabled and shown at checkout.

Currency

Checkout currency is USD. An issuer may apply its own conversion rate or international transaction fee to an account using another currency. Such issuer fees are not charged by Yankee Candle.

Authorization

Submitting an order authorizes the payment provider to validate the card and reserve or collect the checkout amount. A pending authorization is not always a final charge. The issuer determines when a declined or canceled authorization hold disappears.

Billing and Declines

Enter the cardholder name, billing address, number, expiration details, and security code accurately. A payment can be declined for insufficient funds, mismatch, issuer controls, expiration, suspected fraud, or technical issues. Never email complete card details.

Security

Shopify and authorized payment providers process transactions using industry security measures. Reasonable safeguards are used, but no online system can be guaranteed absolutely secure. Ordinary order support does not require us to receive or store a full card number.

Review, Adjustments, and Refunds

We may review, decline, limit, or cancel a transaction because of fraud risk, payment failure, pricing error, inventory, or shipping restrictions. If an accepted order is canceled after payment, the eligible amount returns to the original payment method. Approved returns are also refunded to the original method; after issuance, posting usually takes 5–10 business days.

Taxes

Applicable taxes are collected as required by law and shown at checkout where applicable. Not every destination is represented as tax-exempt.

Merchant Information

Brand: Yankee Candle
Email: Support@yankearcandle.shop
Phone: (802) 559-6643
Address: 5715 Main St, Abrams WI 54101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET)