Shipping Policy

Last updated: August 8, 2026

This Shipping Policy applies to United States orders. Standard delivery is free, including purchases below any particular dollar amount.

Cutoff and Processing

Orders received by 5:00 PM Eastern Time (ET) begin processing that business day when operationally possible. Orders placed later, on weekends, or on holidays begin the next business day.

Processing time is 1–2 business days. Processing covers payment review, verification, picking, packing, and preparation for carrier handoff. It happens before transportation and is not transit time.

Transit

After processing and carrier handoff, estimated transit time is 4–6 business days. The 4–6-day carrier period is separate from the 1–2-day processing period. Weather, holidays, address issues, carrier disruptions, or other events outside reasonable control can affect an estimate.

Cost and Service Area

Free standard shipping applies to all United States orders, with no minimum purchase requirement. We do not currently ship outside the United States. Applicable sales and other taxes are collected as required by law; no promise is made that every jurisdiction is tax-free.

Tracking

A tracking number is provided after shipment. Carrier movement can take a short time to appear after the first scan. Use the shipment-confirmation link to follow progress and contact us if tracking remains unchanged for an unusual period.

Address Accuracy

Review the name, street and unit, city, state, ZIP code, phone, and email before checkout. Contact us immediately for a correction. We try to update information before shipment but cannot guarantee changes after handoff.

Delay, Loss, or Damage

Carrier estimates are not guaranteed appointments. If tracking suggests an order is delayed, lost, damaged, incorrect, or incomplete, email Support@yankearcandle.shop or call (802) 559-6643. We will review the shipment and coordinate an appropriate resolution. Product problems and related return shipping are handled at our cost under the Refund Policy.

Changes and Cancellations

An order can be canceled before shipment. Once shipped, cancellation is unavailable and the return procedure applies after delivery.

Merchant Information

Brand: Yankee Candle
Email: Support@yankearcandle.shop
Phone: (802) 559-6643
Address: 5715 Main St, Abrams WI 54101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET)