Refund Policy

Last updated: August 8, 2026

A qualifying purchase may be sent back within 30 days after it reaches you. Read the steps below before mailing anything.

Eligibility

For an ordinary return, the item should be in the condition received with components, accessories, and original packaging when reasonably available. Proof of purchase or the order number is required. Opening external shipping packaging to inspect an item does not by itself make it ineligible.

How to Start

  1. Email Support@yankearcandle.shop or call (802) 559-6643 within 30 days after delivery. Provide the order number, item, and whether you prefer a refund or exchange.
  2. Wait for authorization and a free prepaid return shipping label. An unauthorized parcel may not be identifiable.
  3. Pack securely, apply the label, and hand the parcel to the carrier stated on the label.

The default return destination is 5715 Main St, Abrams WI 54101, United States. If the authorized prepaid label provides another valid processing location, follow that label.

Return Shipping and Fees

Yankee Candle pays eligible return shipping, including change-of-mind and no-reason returns. The prepaid label is supplied without charge. We also pay return shipping for damaged, defective, incorrect, or incomplete items. There is no restocking fee.

Problems with an Order

For damage, defect, a wrong item, or missing parts, contact us promptly with the order number and description. Photos may help but do not remove legal rights. We will arrange an appropriate replacement, exchange, missing-part solution, or refund and cover related return shipping. Ordinary-return exceptions never reduce remedies for damaged, defective, mis-shipped, or incomplete goods.

Exchanges

Exchanges are supported for eligible items requested within 30 days after delivery. We confirm availability and provide a free prepaid label. If the requested replacement is unavailable, another suitable resolution or a refund to the original payment method will be offered.

Ordinary Return Exceptions

Custom or personalized products, clearance or Final Sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive items are not eligible for an ordinary change-of-mind return. These exclusions do not limit relief for an item that is damaged, defective, incorrect, or missing parts.

Inspection and Refunds

After receipt and inspection, we notify you of the result. An approved refund is issued to the original payment method. After issuance, the bank or card provider usually requires 5–10 business days to post it. Original standard shipping was free, so there is no outbound shipping charge to deduct.

Cancellations

An order may be canceled before shipment. Contact us as soon as possible; if it has not shipped, we will cancel and release or refund payment as applicable. After shipment, use this return process once the order is delivered.

Merchant Information

Brand: Yankee Candle
Email: Support@yankearcandle.shop
Phone: (802) 559-6643
Address: 5715 Main St, Abrams WI 54101, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM Eastern Time (ET)